Open Source CRM Software and Tools

Categories CRM

How to choose an open-source CRM software and tool

When implementing an open-source CRM software, it is necessary to ensure sufficient community and security.

In general, open-source does not have support. However, there is a community of developers and users, and information on development and updates is often available. If there are many users and the community is active, it's easy to solve any questions because there's frequent communication about modifications and customizations.

When it comes to security, frequent update is preferable. If it is a well-known open-source, it has been debugged by many developers, so it is stable and secure. However, open-source CRM software, which is developed in a closed environment, is often not updated or runs slowly.

If you are using an open-source CRM software, check the community and security program update frequency carefully.

Notes on open source CRM software

Open source CRM tools are available for free, but you need to have a server and build a system. In addition, because you cannot expect operational support from the developer, you need to maintain and manage the system by yourself. If you are thinking of opting for open source to reduce costs, be aware that you will have to bear these initial and running costs.

Also, because it is free, there is a big difference in functionality compared to paid systems. 

It is possible to enhance functionality by developing your unique system, but you need to be careful because it will be a heavy burden.

If cost reduction is important to you, consider implementing a cloud-based CRM that uses services via the Internet rather than an on-premise model that you build yourself.

3 Open source CRM software


SuiteCRM is open-source CRM software that is a well-known alternative to major CRM tools such as Salesforce. It is popular for its intuitive customization features in a web browser. It also can be integrated with existing systems, BI tools, ERP, and CTI. 

SuiteCRM is attracting attention as an alternative to Salesforce, a CRM that has been deployed worldwide. It is still young compared to other open-source CRMs.


CiviCRM is an open-source CRM tool that is often used by non-profit organizations. In addition to membership management, CiviCRM includes functions, such as event management and fundraising management for donations and product sales.

Since CiviCRM is designed to be used by non-profit organizations, it may be more of a directory management system than a CRM system. CiviCRM is characterized by its support for multiple languages and currencies, thanks to its international development community. For this reason, CiviCRM can be a powerful information-sharing platform for companies aiming to expand overseas.

However, compared to other open-source CRMs, information exchange in the community is not as active, so there is a higher possibility of encountering various issues in implementation and operation.


VtigerCRM is an open-source CRM tool that is widely used by small and medium-sized businesses. It covers a wide range of areas, such as sales management, marketing management, and customer management.

With more than 200,000 users worldwide, VtigerCRM can collect and manage inquiries from prospective customers received through websites, emails, and social media.

It also has an excellent support system, with free email, phone, and chat support available from Vtiger's support team. This allows you to operate with peace of mind, even if problems arise that cannot be resolved in-house.


You can compare open source CRM tools and implement the best product for your needs.

There are several open-source CRM tools available for free, and if you choose carefully, you may be able to find the right one for your company. However, it may not offer operational support, so you will need to maintain and manage it yourself, and you will need resources to do so.

Compare the features and prices of free and paid CRM tools to find the right product for your needs.

See also:
Reasons for Failure in Implementing CRM Tools
Customer Relationship Management Tools / CRM Software
CRM System
Advantages and Disadvantages of CRM
What is PDCA? – How to Implement the PDCA Cycle

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